Service promise
Response within one business day and clear resolution steps.
Support
Service & Support
Our service promise, process and standards.
Process
Submit → triage → remote or on-site fix → follow-up.
Standards
Trained engineers, genuine parts, documented outcomes.
Warranty
Standard warranty with optional extended coverage.
Technical
Technical Support
Remote and on-site help for your robots.
Remote support
Diagnostics and firmware updates delivered over the network.
On-site service
Field engineers for installation and hardware repair.
Knowledge base
Guides, setup videos and troubleshooting articles.
Contact technical support
Services
Services & Support
Deployment, training and content services around our robots.
/01
Deployment
On-site installation, configuration and staff onboarding.
/02
Training
Workshops for teachers, carers and administrators.
/03
Content
Curated stories, curricula and multilingual packs.
/04
Maintenance
Warranty, remote monitoring and firmware updates.